Department: Clinical Research / Clinical Trials
Location: Liverpool
Hours: Bank
Salary: £25,774 per annum pro rata
Reports to: Site Manager
Job Description
We are seeking a highly organised and proactive Patient Recruitment & Retention Administrator to support the delivery of clinical research studies by coordinating the recruitment, onboarding, and retention of study participants. This role is essential to ensuring the success and compliance of clinical trials by maintaining accurate documentation, providing excellent participant support, and working collaboratively with research teams.
The post holder will work closely with research nurses, clinical trial coordinators, investigators, and external stakeholders to ensure smooth participant journeys from initial contact through to study completion.
Key Responsibilities:
Patient Recruitment
- Assist with identifying potential study participants through various referral sources, databases, and community outreach
- Manage patient enquiries and pre-screening processes in a professional and timely manner
- Support recruitment campaigns, including preparing promotional materials, coordinating events, and updating digital platforms
- Maintain accurate records of recruitment activity in line with study protocols and data protection regulations
Participant Onboarding & Retention
- Arrange screening visits and coordinate patient communications, including appointment reminders and follow-ups
- Provide clear, compassionate information to participants regarding study expectations and timelines
- Support retention strategies including regular check-ins, sending thank-you notes, and organising patient engagement activities
- Track attendance and engagement, and escalate any concerns to the clinical team as appropriate
Administrative Support
- Ensure accurate and up-to-date data entry into trial databases and participant tracking systems
- Maintain study logs and documentation in accordance with ICH-GCP, SOPs, and regulatory requirements
- Collaborate with multi-disciplinary teams to ensure timely and efficient patient flow and adherence to study timelines
- Assist with audit preparation and quality checks on patient-related documentation
Person Specification
Essential:
- Five GCSE’s grades A*-C including English Language and Mathematics
- Previous administrative experience in a healthcare or clinical research environment
- Understanding of clinical trials, patient pathways, and research governance (e.g. ICH-GCP)
- Excellent interpersonal and communication skills, both verbal and written
- Highly organised, with strong attention to detail and ability to prioritise tasks effectively
- Proficiency in Microsoft Office (Word, Excel, Outlook) and clinical data systems
- Ability to handle confidential and sensitive information with integrity and professionalism
- A proactive approach with the ability to work both independently and as part of a team
- Awareness of GDPR and data protection in the context of healthcare
Desirable:
- Experience working directly with patients or study participants
To apply for the position, please email hr@avrin.co.uk and and attach your CV
